Immediately upon walking in we were greeted by an Apple employee. I told him that I fell and showed him my phone. Instead of commenting on the phone, he asked how I was doing. I said the bruises and scrapes would heal and the knot on my face would go away but I felt terrible about what I had done to my iPhone within hours of arriving in Seattle. He said they accepted walk-in appointments and would add me to the waiting list. He said they should be able to just replace the screen. He got the IMEI number from my phone, my husbands cell number and said to enjoy walking around University Village and they would text my husband’s phone when a service tech was available. Within a couple minutes we got the text.
The tech came to talk with me about the damage to my phone. He asked how it happened. I told him about the fall and he immediately asked if I was okay. Once he was sure that I was good he said the phone was repairable. He said he needed to check to see if they had replacement screens in stock. When he came back he said they decided not to replace the glass. He said he felt bad about how our trip had started and he did not want this to ruin our time in Seattle. He held up a brand new bright Project Red iPhone 8plus and told me they not only were going to give me a new phone but they were not going to charge me at all. I asked him to repeat exactly what he just said. I thought maybe the bump to my head was making me imagine things. He reiterated the same comment again and said they wanted me to have a new phone. He said the phone stopped me from getting hurt worse. We were shocked. He double checked that I had a very recent backup and also that I had turned off Find my iPhone. Then it was just the simple process of the setup and restore process. He was so kind during this whole process. I’m still in awe of what happened.
36’ wide screen on the wall of the Apple store:
From there were strolled around the shops and found Eureka. First it was the aromas outside the restaurant. We decided to give it a try. My husband had the Cowboy burger and I had the blackened fish tacos. Both the food and service was amazing.
I have now been up 22 hours so I better call it a night and say goodnight to Day One.
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